Bridport Medical Centre - Patient Participation Group

Patient Participation Group

We have a Patient Participation Group at the Medical Centre, developed to:

Contribute to the continuous improvement of services
Help patients take more responsibility for their health
Foster improved communication between the practice and its patients
Provide practical support and help to implement change

The PPG and the Practice consult with and channel the views of the (virtual) Patients Reference Group.

The PPG comprises two sections:

The PPG Steering Group with Pelham Allen as chair and usually 15 other members. It is expected that the Steering Group members will be willing to attend meetings and take a more active role in the work of the PPG. Within the steering group, there are often smaller work groups who have specific tasks and responsibilities. To find out who is in the group, please see latest minutes (tab above).

The (virtual) Patients Representative Group; this is a much larger group of patients. Information is circulated and views sought from this group usually via email. Eilish Davoren(Practice Manager/PPG lead) maintains the contact database for this group within the practice and keeps it confidential.

If you would like to have a say in the services the medical centre provides, please sign up - we would like to hear from you.

National Association for Patient Participation

wp0f68230a_05_06 Find out more about the role of PPGs.

National Association for Patient Participation

Contact

The 'Contact Us' tab at the top of the page enables patients to send a message relating to the PPG to the medical centre - PPG lead.

We would like to hear your views on a range of subjects.

We are keen to ensure that the views are representative of our patient population and would particularly like to hear from:

Patients over 50 years old
Patients under 25 years old
Patients with chronic disease
Patients who are housebound
Patients with a disability
Patients who are carers

If you are interested in taking part, please join our (virtual) Patient Reference Group or if you have more time, then please express your interest in joining the PPG Steering Group. If you are not sure, then the vPRG is a good starting point.

Sign up for (v)PRG - online

If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.

complete the form Complete the Patient Group Sign-up Form Online

Sign up for v(PRG) and/or express an interest in being involved with the PPG Steering Group.

pdf PPG Application Form Leaflet.pdf

Please bring or post this form to:

Eilish Davoren

Practice Manager/PPG lead

Bridport Medical Centre

West Allington

BRIDPORT DT6 5BN

We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.

Many thanks for your assistance

Contact

The 'Contact Us' tab at the top of the page enables patients to send a message relating to the PPG to the medical centre - PPG lead.

The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.

Reports & Surveys

Please click on the links below to read reports and surveys.

2013 - 2014. PPG Report. Patient Survey. Information

The PPG finalised their report in February. Through a process of consultation they reached the decision that the subject for the annual survey would be "Information"; focussing on how patients preferred to obtain information about health related matters and their views on the practice website.

One key result was the creation of of our new website and the need for the practice to continue to promote online services. Our Facebook Page offers a useful (and sometimes light-hearted) medium for promoting health campaigns, healthy living, news and comment. We also have a new "Information Area" in reception and have the display table and notice boards in the foyer.

Please read the report together with the appendices. If you would like to be involved in shaping services at Bridport Medical Centre, then why not join our (virtual) Patients Reference Group. We welcome all useful comments and suggestions!

pdf Local PPG Report 2013-14

Appendix 1. Patient Representative Group Profile

Appendix 2. PRG Application Form

Appendix 3. Flyer to Invite Focus Group

Appendix 4. Focus Group. Notes

Appendix 5. Steering Group. Action Plans

Appendix 6. Survey. Information. Questionnaire

Appendix 7. Survey. Information. Results

A copy of the report and appendices is available to read at the medical centre. The folder can be found on the display table in the foyer (from 17.3.14).

Display in Foyer March 2014

2014_OnlineDisplay

2012 - 2013. PPG Report. Patient Survey. Telephone Access to Appointments

pdf Local PPG report 2012-13

pdf Telephone Access Survey 2012-13

pdf Telephone Access Comments

pdf Follow up survey

Display in Foyer 2013

2013_Display_TAtoAppts

2011 - 2012. PPG Report. Patient Survey. Telephones and Access

pdf Local PPG Report 2011-12

Minutes of PPG Steering Group Meetings

15.12.03 BMC PPG Agenda - Steering Group 3 Dec 2015.pdf (Draft)

15.10.01 PPG Minutes Steering Group.pdf

15.06.05 PPG Minutes Steering Group.pdf 5 June 2015

15 0326 PPG Minutes Steering Group.pdf 26 March 2015

Focus group Meeting Friday 6th March 2015

BMC hosted a well attended meeting of the Patient Participation Group.

Pictured are : Elise Ripley (Dorset CCG locality), Dr Andy Finucane and Pelham Allen (Chair).

Dr Andy Finucane gave a presentation setting out proposals for improving the provision of urgent and acute care for patients. There was an opportunity for a Q&A session, followed by lively debate as people sat in groups to discuss the proposals and the broader issues of patients choosing the right service for their particular need and how the Medical Centre could support them in managing their own health and wellbeing - set against the background of the pressure that Primary Care Services are facing. Ideas flowed freely and there was some positive feedback.

We look forward to a re-invigorated PPG under the chairmanship of Pelham Allen. He is very keen to recruit more patients to the PPG - and to have a more diverse group so as to be fully representative of the patient population. We hope you will join him so that he can harness this huge community resource. If your time is limited, you can join the Virtual Patient Representative Group - contact is via email.

Click on the "Reports & Surveys" tab to see the 2014/15 Report and appendices.

Read about our Patient Group event held on the 3rd June 2014

PPG_CCG_event_3 Our Patient Group event held on the 3rd June was a great success.

"Patient Involvement week at Bridport Medical Practice began with a visit from our newly appointed Patient Involvement Coordinator, Elise Ripley (right), who was on hand throughout Tuesday 3 June in our waiting area. Joined by a colleague from NHS Dorset CCG (Sue Brazier, left), Elise was promoting our Patient Participation Group which is open to all our patients. The surgery plan to keep the group informed on the work of the surgery and to provide them with opportunities to give their views on any new developments or changes to services.

As part of the promotional day, and to win a £20 Morrison's voucher, patients were asked to guess the number of satsumas contained in a large jar.

If you would like to know more about our PPG, please ask at Reception or telephone the surgery. We welcome interest from all our patients."

Find out how you can get involved with your local group - it may be as much or as little as you like. We do want to hear your views and be certain that the views of all our patients are fairly represented. PPG

Contact Us

Contact the Patient Group with your feedback, suggestion, comment or question. Please do not use this form for complaints - these should always be directed to the Practice Manager

Your Message:

Your Contact Details:
Name:
Email:
Telephone:
Date of Birth:
Do you agree to be contacted regarding this matter?
Yes, I agree that you may contact me regarding this matter

About This Form

Note that by using this form, you will be sending information about yourself across the Internet. Whilst every effort is made to keep this information secure, you should be aware that we cannot offer any guarantees of absolute privacy. If this matter concerns you then you should use another method to notify us of your comment.

Your IP address (54.166.233.99) will be sent with your communication. In rare cases where abuse or criminal activity can be shown to have taken place this may be used by the authorities to trace you.

Quick Links

Patient Participation Group

The PPG and the Practice consult with and channel the views of the (virtual) Patients Reference Group.

If you would like to have a say in the services the medical centre provides, please sign up - we would like to hear from you.

National Association for Patient Participation

Contact

Sign up for (v)PRG - online

Sign up for v(PRG) and/or express an interest in being involved with the PPG Steering Group.

Contact

Reports & Surveys

2016 - 2017 PPG Report

2015 - 2016. PPG Report.

2014 -2015. PPG Report.

2013 - 2014. PPG Report. Patient Survey. Information

2012 - 2013. PPG Report. Patient Survey. Telephone Access to Appointments

2011 - 2012. PPG Report. Patient Survey. Telephones and Access

Minutes of PPG Steering Group Meetings

Focus group Meeting Friday 6th March 2015

Read about our Patient Group event held on the 3rd June 2014

Contact Us

About This Form

Further Information

Your Health

Quick Links

Noticeboard

Patient Participation Group

The PPG and the Practice consult with and channel the views of the (virtual) Patients Reference Group.

If you would like to have a say in the services the medical centre provides, please sign up - we would like to hear from you.

National Association for Patient Participation

Contact

Sign up for (v)PRG - online

Sign up for v(PRG) and/or express an interest in being involved with the PPG Steering Group.

Contact

Reports & Surveys

2016 - 2017 PPG Report

2015 - 2016. PPG Report.

2014 -2015. PPG Report.

2013 - 2014. PPG Report. Patient Survey. Information

2012 - 2013. PPG Report. Patient Survey. Telephone Access to Appointments

2011 - 2012. PPG Report. Patient Survey. Telephones and Access

Minutes of PPG Steering Group Meetings

Focus group Meeting Friday 6th March 2015

Read about our Patient Group event held on the 3rd June 2014

Contact Us

About This Form

Further Information

Your Health