Would You Recommend Your GP Surgery?
From 1 November 2015, if you visit your GP practice you will be asked about whether or not you would recommend your GP surgery to your family and friends, if they needed similar treatment or care.
How does it work?
When you visit your GP surgery for care or treatment, you will be given the opportunity to give your feedback by answering a simple question about your experience:
How likely are you to recommend our GP practice to friends and family if they need similar care or treatment?
You will be asked to choose one of six options, ranging from 'extremely likely' to 'extremely unlikely'.
You will also be invited to leave a comment. You can provide more detail of your experience or make a suggestion that would have improved on the experience you had.
Your response is anonymous. You can complete your feedback on this page or alternatively you can complete a postcard in reception and post it in the ballot box on your way out of the surgery.
If you are unable to answer the question, a friend or family member is welcome to respond on your behalf.
The Friends and Family Test results will be published on this website.
How will the results be used?
The information gives us invaluable feedback on what you think of the care and treatment you have received, which along with other methods of gathering feedback, will help us to make improvements for our patients.
The Friends and Family Test has also been successfully rolled out in hospitals across the country and is providing a valuable insight into patient experiences.
For more information on the Friends and Family Test, please visit FRIENDS & FAMILY