How to Make and Cancel an Appointment

 

systmonline

 

Book face-to-face or remote appointments with your GP, nurse or clinician at a time that suits you.

Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.

USE SYSTMONLINE

 

Problems booking online appointments?

Use the SystmOnline Support Centre before you call us.

 

Appointments

You may make an appointment by telephoning the surgery, in person or by using SystmOnline. You will be asked to give a brief reason for needing an appointment, as this is very helpful for us to find the best clinician for your needs.

The practice is committed to provide you with an appointment within 48 hours but this may not be with the doctor with whom you are registered.  You may book a routine appointment with the doctor of your choice if you do not need to be seen within 48 hours.

If you need to be seen urgently you will be seen the same day.

appointments   

 

Routine appointments

You may book routine appointments with your registered GP up to 6 weeks in advance.  For ongoing care, please do book well in advance; this is particularly recommended if the doctor has asked you to make a follow-up appointment.

 

48 hour appointments

If you have a new or acutely worsening health problem and need to see a healthcare professional within 48 hours, in order for us to direct you to the most appropriate person/service, you will be asked for a brief reason for requesting an appointment.

 

How to book an appointment

Please telephone or call in at reception during opening hours.  Please be aware that we have a high volume of calls on Mondays, the first day of opening after a bank holiday and weekday mornings before 11.00am - it is best to phone outside these hours for  routine/non urgent matters.

We recommend the use of our online services for booking routine appointments with your registered GP. 

 

Booking, viewing and cancelling your appointments online

You can go online via the link at the top of this page to book a routine appointment with your registered GP.  You will need to come into the surgery to register for this service. 

Click here to find out more about our online services and how to register.

 

Extended Hours

There will be a few appointments available every evening Monday to Thursday between 18:30 and 19:15, and on the second Saturday of each month. These are for routine, pre-bookable appointments with Doctors or Nurse Practitioners only.

 

Downloadable Documents

Appointment System FAQ