updated at 01:20pm on 06/08/2020

by Happymum

Above and beyond

I came into Bridport medical centre with my son for his immunisations. He was upset and was finding the unfamiliarity of the situation- masks on staff, chairs moved, no toys etc a bit unsettling. The staff could not have been more friendly and made us both feel at ease. he came out very proud to have a certificate of bravery from the nurses. Thank you for making the experience such a positive one for my little boy (and me!).

Visited in July 2020, Posted on 23 July 2020

by G.U.

Excellent service adapting to a challenging time

I had an acute condition which required medical advice. Ordinarily I would have booked a GP appointment online, but at the moment this facility is not available. I therefore went through the econsult process, the result of which was advice to contact the practice. I telephoned reception and what was good about that was that I was told what number I was in the queue. This is so much better than other organisations where you get told you will be "answered shortly" and then wait for an indeterminate period. I promptly spoke with a receptionist who took some details and I was told I would be contacted by the end of the day by a member of medical staff. This was what happened and I had a conversation with a doctor. I found this thorough and reassuring and it was followed up with an email containing links to various aspects of relevant information. The whole process was smooth and professional and I wanted to record my thanks, particularly given the current difficult circumstances. I rarely need to trouble my GP practice, but whenever I have done so I have found the same level of service and professionalism. Thank you.

Visited in July 2020, Posted on 23 July 2020

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